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Evidence Guide: MSS403042 - Facilitate mistake proofing in an office

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Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS403042 - Facilitate mistake proofing in an office

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare for mistake proofing

  1. Engage management and team/work group to gain support for implementing mistake proofing.
  2. Provide information to others about the impact of errors and the concept of mistake proofing in an office environment.
  3. Where required, liaise with stakeholders to identify the steps in the office processes and the points where errors occur.
Engage management and team/work group to gain support for implementing mistake proofing.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information to others about the impact of errors and the concept of mistake proofing in an office environment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Where required, liaise with stakeholders to identify the steps in the office processes and the points where errors occur.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse processes

  1. Identify sources of variability/non-conformance against specifications and/or procedures.
  2. Analyse the conditions under which errors occur.
  3. Identify the root cause of errors.
Identify sources of variability/non-conformance against specifications and/or procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse the conditions under which errors occur.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the root cause of errors.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify options for mistake proofing

  1. Establish and prioritise mistake proofing options.
  2. Develop implementation plans for the selected mistake proofing activities and facilitate allocation of resources.
Establish and prioritise mistake proofing options.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop implementation plans for the selected mistake proofing activities and facilitate allocation of resources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate the implementation of mistake proofing

  1. Liaise with other office employees and other people to implement the selected mistake proofing activities into relevant systems and/or practices.
  2. Test and validate the mistake proofing activities.
  3. Identify causes for areas of poor performance in the mistake proofing and identify any additional changes to address them.
Liaise with other office employees and other people to implement the selected mistake proofing activities into relevant systems and/or practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test and validate the mistake proofing activities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify causes for areas of poor performance in the mistake proofing and identify any additional changes to address them.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Embed mistake proofing

  1. Establish mechanisms to ensure new systems and/or practices are communicated to relevant personnel.
  2. Motivate others in the office to apply the new systems and/or practices.
  3. Ensure the new systems and/or practices are reflected in relevant procedures.
Establish mechanisms to ensure new systems and/or practices are communicated to relevant personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Motivate others in the office to apply the new systems and/or practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure the new systems and/or practices are reflected in relevant procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Prepare for mistake proofing

1.1

Engage management and team/work group to gain support for implementing mistake proofing.

1.2

Provide information to others about the impact of errors and the concept of mistake proofing in an office environment.

1.3

Where required, liaise with stakeholders to identify the steps in the office processes and the points where errors occur.

2

Analyse processes

2.1

Identify sources of variability/non-conformance against specifications and/or procedures.

2.2

Analyse the conditions under which errors occur.

2.3

Identify the root cause of errors.

3

Identify options for mistake proofing

3.1

Establish and prioritise mistake proofing options.

3.2

Develop implementation plans for the selected mistake proofing activities and facilitate allocation of resources.

4

Facilitate the implementation of mistake proofing

4.1

Liaise with other office employees and other people to implement the selected mistake proofing activities into relevant systems and/or practices.

4.2

Test and validate the mistake proofing activities.

4.3

Identify causes for areas of poor performance in the mistake proofing and identify any additional changes to address them.

5

Embed mistake proofing

5.1

Establish mechanisms to ensure new systems and/or practices are communicated to relevant personnel.

5.2

Motivate others in the office to apply the new systems and/or practices.

5.3

Ensure the new systems and/or practices are reflected in relevant procedures.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Prepare for mistake proofing

1.1

Engage management and team/work group to gain support for implementing mistake proofing.

1.2

Provide information to others about the impact of errors and the concept of mistake proofing in an office environment.

1.3

Where required, liaise with stakeholders to identify the steps in the office processes and the points where errors occur.

2

Analyse processes

2.1

Identify sources of variability/non-conformance against specifications and/or procedures.

2.2

Analyse the conditions under which errors occur.

2.3

Identify the root cause of errors.

3

Identify options for mistake proofing

3.1

Establish and prioritise mistake proofing options.

3.2

Develop implementation plans for the selected mistake proofing activities and facilitate allocation of resources.

4

Facilitate the implementation of mistake proofing

4.1

Liaise with other office employees and other people to implement the selected mistake proofing activities into relevant systems and/or practices.

4.2

Test and validate the mistake proofing activities.

4.3

Identify causes for areas of poor performance in the mistake proofing and identify any additional changes to address them.

5

Embed mistake proofing

5.1

Establish mechanisms to ensure new systems and/or practices are communicated to relevant personnel.

5.2

Motivate others in the office to apply the new systems and/or practices.

5.3

Ensure the new systems and/or practices are reflected in relevant procedures.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, for two (2) or more errors, to:

identify, analyse and evaluate information from a variety of sources to identify errors and options for mistake proofing

facilitate implementation of mistake proofing activities that reduce waste

facilitate sustaining the mistake proofing activities.

Must provide evidence that demonstrates knowledge relevant to their job role sufficient to fulfil their job role independently, including:

principles, purpose and methods of mistake proofing

root cause analysis techniques, such as:

5 Whys

Pareto analysis

fishbone diagrams

office deliverables in own workplace and processes used to achieve them

contribution of office processes to the value stream

methods of identifying and evaluating options

work health and safety (WHS) requirements relevant to the target work areas

principles of change management.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Mistake proofing activities include one or more of:

physical barriers that prevent errors (e.g. automatic shutoff guide rails, equipment, leads and supplies that can only be used the correct way, and secure areas)

‘virtual’ barriers built into information technology (IT) and data systems (e.g. required fields, data validation rules, centrally managed templates and workflows, and password protected files)

visual or physical reminders of the correct action or sequence (e.g. colour coding, visual procedures and dividers)

visual or auditory alerts about incorrect action

reducing data errors through simplified forms or moving to electronic data capture

standardised workflows and templates for documentation.

Options for mistake proofing require consideration of one or more of:

feasibility

cost

capacity to reduce muda (waste).

Criteria that support value to the customer require consideration of one or more of:

ease and cost of implementation

capacity to prevent errors

the impact to the customer from the errors.